Shaw Academy – Complaints, Scams, Problems

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This complaint forum was set up in response to issues concerning Shaw Academy courses and customer service. If you have any problems or issues with Shaw Academy, or want to leave other feedback, please post a comment below.

Shaw Academy is an Ireland-based online education provider. Online Study Australia has no association with it.

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If you have a complaint, please use the form below. Any complaints or related issues will be published here.

Shaw Academy idea.

46 Responses

  1. Lora
    | Reply

    I paid for Life Time membership using provided link. Show Academy took the money but did not set my account as paid. The reason that Pay Pal email and my account are not the same. They provided a form to re-enter correct email – but funny! I could not type anything on this form (Chrome browser). Several emails and complaint through Pay Pal and still do not have any answers from them. They have no customer support at all.

  2. Upen Dhital
    | Reply

    Hello!! When I first saw the advertisement about shaw academy it was really surprising that I could study at my home at any time any where I want and was free for diploma in photography. So I thought why not to join. After studying for 1 month they informed that for my final assignment I had to pay for my hard copy diploma. So I paid them the amount and was in belief that I will receive it in 1 months. After completing dipolma in photography I was again asked to join the ultimate photography programme. Everything was going great and I was happy to study with them. The educator and their way of teaching everything was good. After studying 3 months I prepared for final assignment and completed the exam and again paid for hard copy diploma. But till now I haven’t received any thing from shaw academy. When I complaint and asked them to send me they reply sorry for inconvenience and soon will resolve the issue but nothing has happened till today. I was looking in internet is shaw academy a scam or fraud just taking money from students and not sending their diplomas and came to see this site. Please can you let me know

  3. Joseph Simiyu Baraza
    | Reply

    When I registered for the course in Health & Fitness I was informed that I have one month free trial to do a course of my choice and then when after I had attend all the lessons I was not able to do the final exam . I kept being redirected to the payment page yet at the beginning I was informed it is a free trail course and that I would get a certificate if I attended all the lessons and passed the final exam before the end of my trial period. I have attended all the lessons but now when I cant do my final assessment as I am being asked to pay before I can do my final assessment and get a certificate.

    All I want to know is was this some kind of scam to force students to pay for the course that they were told that is free for their first lesson. I put so much effort in learning and doing the assignments only at the end not be able to do the exam. This means that you guys are not honest about your free trials. I would like you to assist me so if this was by error .

    Joseph Simiyu Baraza

  4. Rein
    | Reply

    I purchased a hard copy of the diploma last April 24, 2017 and up until today I haven’t received it. I am constantly doing follow-up thru email but Alex (the person responding to my emails however sporadically) is of no help. He told me to wait another 4 to 8 weeks and keep insisting they have sent something before. I am starting to think this was just a SCAM. As I wanted to help, I asked for the courier and thought if I was given a reference number I can try to see what really happened but Alex just plainly ignores me.

    I am looking forward to talking with you, Paul.

  5. Jewel
    | Reply

    I recently purchased a $9 social media marketing course on Groupon Australia thinking that it was for the full course. Nothing on the advertisement said otherwise.

    After redeeming the code, I realised the $9 I paid was only for the free 30-day trial which is already offered on the site FOR FREE.

    I feel extremely cheated by the the academy as well as the selling of their course on Groupon. Nothing on the advertisement indicate that it was only for a 30-day trial.

  6. Mike Oyeleke
    | Reply

    All the comments I have read tell about the insincerity of the academy. I have also come across two different advertising one indicating a free Diploma a course in Photography while another one requires us to pay some Euros.
    Can’t the Academy put its house in order and speak with one voice.? Are the online courses free without any hidden charges?

    • Paul Kavanagh
      | Reply

      Hi Mike, We frequently advertise free trials of our courses, as we believe in lifelong learning and would like everyone to have the opportunity to take a course in something they’d like to know more about. This offer is always live on our Shaw Academy homepage and is completely free. It seems strange to me that you would have been offered a different promotion in Euros – especially if you are located in Australia. It would be helpful for me to see a screenshot or similar of this offer so I can look further into the issue. If this is at all possible, please send on the same – my personal email is “paulkavanagh@shawacademy.com”.

  7. Isa
    | Reply

    This is my personal experience.
    This is really an unethical educational website. They brainwashed you by promoting the premium package for you to sign up for their unlimited course access by 3 months. After you signed up, they will come out an even lower price for you to enjoy their lifetime membership. This is set up game for the consumer. Besides this, the e-copy of the certificate is not a proper size and with good resolution for printing. Last, their certificate is not international well recognised. Be aware of this!!! This is really a wasteful money website for sign up.

    • Paul Kavanagh
      | Reply

      Hi Isa, I’m sorry to hear that you’re left with such a negative impression of Shaw Academy. It’s true that we frequently run promotions on our Premium and Lifetime Memberships – we are huge believers in lifelong education for all, so we are always anxious to offer more economical ways to offer this to our students. We have put in a lot of work for our new certificate design, so I am surprised to hear that it is not printing nicely for you. If you would like to send me a photo of your printout I will try to have this fixed for you – my personal email address is “paulkavanagh@shawacademy.com”. Hope to hear from you soon!

  8. Linda Lew
    | Reply

    I paid for lifetime membership but straight away after that all emails bounced back. And my account status is still temporary.
    What to do?

    • Paul Kavanagh
      | Reply

      Hi Linda, I’m sorry you’re having trouble activating your Lifetime Membership. It definitely sounds like there has been a mix-up somewhere, however, I’m having trouble locating your account using your screen name here. Please get in touch with me personally so I can sort this out for you immediately. My personal email is “paulkavanagh@shawacademy.com”.

  9. Betty
    | Reply

    Contacted “paulkavanagh@shawacademy.com” still no response.

    • Paul Kavanagh
      | Reply

      Hi Betty, it was an absolute pleasure speaking with you on the phone a few weeks ago. I’m pleased that we were able to help you access your course and I hope you’re enjoying it! You have my details if you need any more support or have any further feedback. Best, Paul.

  10. Betty
    | Reply

    Hi yes I am having problems. Signed up for a course, emailing them with no response. Paid for the course. They say 24 hour response nobody responds.

    • Paul Kavanagh
      | Reply

      Hi Betty, I’m sorry to hear that you were unable to reach our Customer Support Team as we usually respond to any query within 24 hours. Please get in touch with me as soon as possible so that I can help you resolve your queries. My personal email is “paulkavanagh@shawacademy.com”.

  11. Zoran
    | Reply

    Third and hopefully the last message from me. This time it is not a complaint, but the good news. Advertised support phone number is no longer available. It is now replaced by the Live Chat. Once I communicated with the live person, my problem was fixed in only few minutes. Be patient with the chat. The chat window often doesn’t appear and tends to disappear here and there. There could be some compatibility issues, or just a buggy software. However, Shaw Academy is not to be blamed for it.

    • Paul Kavanagh
      | Reply

      Hi Zoran, I’m glad to hear that your query was resolved by our Live Chat support. If you need any further assistance, you can email me personally at “paulkavanagh@shawacademy.com”. Our lifetime membership is a great way to continue with your education journey.

  12. Zoran
    | Reply

    I apologise for sending 2 separate comments, but I just discovered something new after I submitted my earlier complaint. I just checked my PayPal account and discovered that the payment to Shaw Academy was marked as re-occuring, instead on time purchase. Luckily it is easy to cancel this in PayPal.

  13. Zoran
    | Reply

    I purchased yesterday the lifetime membership. When logging in I am still marked as being a temporary member. Sent email to their support. More than 24 hours later I finally received just generic blanket response. Their support person Zak did not even read my brief description of a problem. Even worse, the ticked was closed as resolved. Since yesterday I made several telephone calls to the UK, but I am not being able to get through their switchboard. I also sent them an email through the PayPall, to which I haven’t received any response yet. I wish I saw this site before, but as I completed their trial course I thought that these people are genuine. I am now having a very bad feeling about all this.

  14. Daniel Dawson
    | Reply

    We bought a discounted Excel course from ShawAcademy, via Wowcher.co.uk, for my son, and the course was good. However, having completed the course, it is now asking for an additional charge to get the CPD certificate. There was no mention of this when we bought the course, nothing in the original advert. I have tried repeatedly to email them about this, but there has been absolutely no response so far, which makes the problem 10 times worse. They also do not answer their phone lines, which really does make it seem like a fraud.

    • Paul Kavanagh
      | Reply

      Hi Daniel, I’m sorry to hear that you were unable to reach our Customer Support Team as we usually respond to any query within 24 hours. The certificate is free for our Premium members only and the students have the option to purchase the certificate on course completion. This information is communicated to all of our students during the live webinar sessions. I hope you will consider getting in touch with me personally so we can find a way to make this right. My personal email is “paulkavanagh@shawacademy.com”.

  15. Paul Kavanagh
    | Reply

    Hi xivecu, I’m sorry to hear that you had trouble receiving assistance from our Customer Support Team. This isn’t usually the norm, as we have a full Support Team here that will usually respond to any query within 24 hours. Since your comment are from November, I do hope you were able to receive your exams and a refund for the billing error. If not, I hope you will email me personally at “paulkavanagh@shawacademy.com” so I may get these issues resolved for you. Alternatively, you may contact your course educator, who would have provided their direct contact information during your webinars.

  16. Deng
    | Reply

    Good to know the trick Shaw Academy is driving…i recently applied to one of their courses but thanks God that i know got full details about it.

    • Paul Kavanagh
      | Reply

      Hi Deng, Shaw Academy is the world’s largest online educator and teaches over 400,000 new students every month. It would seem the relatively small number of comments has affected your decision, rather than the high number of positive students’ testimonials we have on our website and elsewhere, which is testament to the quality of the education and support we provide to our students. You can email me personally at “paulkavanagh@shawacademy.com” if you need any information regarding our courses.

  17. Jo
    | Reply

    It was interesting to receive a link to this page after I had recommended Shaw Academy to a friend. My experience with the company has only been positive. Having completed a number of courses in Digital Marketing, Content Creation and Social Media, I am currently taking the Viral Marketing course.
    I can attest to the Webinars’ being live as I have had responses while interacting with the presenter, as well as receiving emails and even a phone call from Shaw Academy.

    • Paul Kavanagh
      | Reply

      Hi Jo, thanks for sticking up for us! I want to assure you that your positive experience with Shaw is the norm and not the exception, as shown through our many great testimonials on other sites – we know your friend will have a great experience too.

  18. Bruce Hendo
    | Reply

    Shaw Academy / Academy of Financial Trading – are the pathetic, quick to take you money and ring and email about their courses and trying to sell other products; BUT try and contact them, they never answer their phones and if you email them you will receive a standard poor reply. they provide no support, no service – AVOID THESE PATHETIC COMPANIES LIKE THE PLAGUE.

    • Paul Kavanagh
      | Reply

      Hi Bruce, I understand there was a lot of internal communication between you and our employees when you raised your dissatisfaction. Your issues have been resolved and the matter closed. We do not intend for anyone to have a bad experience and wish you well.

  19. VM
    | Reply

    I am in the USA, and I have not been able to access a class that started last week and had an initial reply and none since. I can access classes I took last year (and it was live; my name and state were announced during some classes), but not my current class or recorded videos. I have tried three browsers on two computers as well as an iPad and iPhone. Also, I get 2-3 notices a day with redundant information (imagine test repeated five times in the same email) telling me how to purchase a physical diploma for previous classes completed. Feeling like I was scammed paying $125 for a lifetime membership.

    • Paul Kavanagh
      | Reply

      Hi VM, I’m sorry that you’ve had trouble accessing your new courses, and that you’ve been receiving so many nonsensical emails. This is definitely not how we want to have our Lifetime Members feel! There must be an anomaly somewhere in your account. Please get in touch with me as soon as possible so I can personally ensure that these emails stop immediately and that you are provided with the access you’ve paid for. My direct email address is “paulkavanagh@shawacademy.com”.

  20. Holly Clarke
    | Reply

    I had my doubts about it being live too but in lesson 8 of the diploma in photography course (just gone) it was read out word for word seconds after I posted it.. I think they really give good informative lessons and should be given the benefit of the doubt, they may not be quick responses but the issues generally always get resolved.

    • Paul Kavanagh
      | Reply

      Hi Holly, thanks for sticking up for us! On forums and with publishing in general people are usually more inclined to leave negative feedback rather than positive. Let’s face it – it’s more interesting. So thanks for taking the time to write something nice! Let me know when you’ve finished your Photography course.

  21. Ray
    | Reply

    Hi
    I don’t believe they are live – they are cleverly put together as if to sound live but are pre-recorded with various names of ‘students’ put in as if they have asked a question live. Try asking the live chat any question unrelated to the course ‘eg What do you think of Trump?’ & you’ll get a standard answer like ‘well done you’re really getting into the excel course now’ – ask the live chat to get the ‘live’ teacher to mention your name or anything current that’s happening the same day & you will receive another standard reply . It’s very well acted with deliberate mistakes but not live.

    • Paul Kavanagh
      | Reply

      Hi Ray, Shaw Academy courses are conducted live and students from all over the world join in to the webinars at the scheduled date and time. We pride ourselves on being the world’s largest live educator as we teach thousands of students every month. Our educators and live support teams try to answer as many questions as possible as accurately as possible, but this isn’t always easy with the amount of students we have online. Our educators are more than happy to prove they are speaking in real time so feel free to ask them to show a news story from the day or mention something specific and they will oblige!

  22. P
    | Reply

    pretty shoddy, be warned… no communication regarding problems or issues. Am having my bank reverse the payments now as I did not receive the course i paid for. There are many more alternatives out there that dont spend half the course selling the ‘lifetime membership’ offers.

    • Paul Kavanagh
      | Reply

      Hi P, I’m sorry to hear that you had a bad experience and that you haven’t received the course that you wanted. I would like to help you get access to that course, as I know that Shaw Academy courses are far better than the alternatives in every way! Please contact me personally at “kavanagh@shawacademy.com” so we can discuss this course and your refund. And yes, we do promote the Lifetime Membership on our courses because we are huge believers in lifelong education for all, regardless of your demographic or socio-economic background, and think this is a great, economical way to get it.

  23. MJ
    | Reply

    paid my money and courses are not in the student area…hoping they will rectify….stay tuned

    • Paul Kavanagh
      | Reply

      Hi MJ, Since our courses are delivered live, they show up one by one in your student area as they are delivered and recorded, rather than all showing up at once. I do hope that this was explained and sorted for you quickly once you contacted our Customer Support Team. However if you still have any questions or have experienced any new issues, please feel free to get in touch with me directly at “paulkavanagh@shawacademy.com”.

  24. Tammy Mellor
    | Reply

    Really enjoyed the lessons (social media marketing), they are at a good level for businesses.

    I would suggest if you need an answer on something in the course and can’t do it live; email them don’t Tweet (as encouraged in the class). They sorted problems out really quickly once emailed.

    • Paul Kavanagh
      | Reply

      Hi Tammy, I’m so happy to hear that you enjoyed your Social Media course! And you’re right, email is the best way to get in touch with your Support Team or our educators – as we work in so many different time zones all over the world.

  25. Joan
    | Reply

    I purchased the web design course but they changed the time so it’s 03-00 am here but I cannot get on their webinar & when they rescheduled they gave me no link.

    Pathetic just a scam!!!!!!!!!!!!!!

    • Paul Kavanagh
      | Reply

      Hi Joan, We hold our live webinars at multiple times in order to reach the most people in the most time zones live. However, these times don’t always suit everyone, which is why we also make the recordings of the live lessons available to all students. We never want it to be difficult or a chore to access your course. I can assure you that our Web Design course is legitimate and amazing! I would love for you to get in touch so I can get you registered correctly and show you what Shaw Academy is really about – my personal email address is “paulkavanagh@shawacademy.com”. Hope to hear from you soon!

  26. Emma
    | Reply

    I paid for a Foundation diploma in Excel but received no acknowledgment of receipt of payment and info on how to get started. Tried contacting for a few days in a row, but no response.

    • Paul Kavanagh
      | Reply

      Hi Emma, my apologies that you weren’t able to access the Excel course that you paid for, and were unable to reach someone for help at the time. That is uncharacteristic of our registration process and I would hate for you to be left with a sour impression of Shaw Academy. I hope you will consider getting in touch with me personally so we can find a way to make this right. My personal email is “paulkavanagh@shawacademy.com”.

  27. xivecu
    | Reply

    lack of assistance when issues arise. no follow up. no response to queries or support calls . paid for exams and cannot access them . double billed for exams .

    • Paul Kavanagh
      | Reply

      Hi xivecu, I’m sorry to hear that you had trouble receiving assistance from our Customer Support Team. This isn’t usually the norm, as we have a full Support Team here that will usually respond to any query within 24 hours. Since your comment are from November, I do hope you were able to receive your exams and a refund for the billing error. If not, I hope you will email me personally at “paulkavanagh@shawacademy.com” so I may get these issues resolved for you. Alternatively, you may contact your course educator, who would have provided their direct contact information during your webinars.

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